Terms of Service

These Terms of Service (“Terms”) are an agreement between you and RAY APP Ltd (“DeeLumo”, “we”, “us”) about your use of deelumo.com, the voice call on the website, and Dee in Telegram (together, the “Service”). By using the Service or paying for a subscription, you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy. If you do not agree, do not use the Service.

1. What DeeLumo is

Dee is an AI mental fitness assistant for founders. It helps you think through what is in front of you, choose a small next step and come back to it. Dee is software, not a person. Its replies are generated by AI, can be wrong or incomplete, and are not professional advice. You decide what to do with them.

2. Not medical care, not therapy, not a crisis service

DeeLumo is not a medical, psychological or therapeutic service. It does not diagnose, treat or prevent any condition, and it does not replace a doctor, therapist or other licensed professional. Using DeeLumo does not create a doctor-patient or therapist-client relationship.

DeeLumo is not a crisis service. If Dee notices signs of crisis, it stops the usual work and points you to human help. If you are in danger or thinking about harming yourself, contact emergency services (911 in the US) or call or text 988 (Suicide & Crisis Lifeline, US).

3. Who can use it

You must be at least 18 years old. By using the Service you confirm that you are 18 or older and that you can enter into this agreement.

4. Your access

Your access is tied to your Telegram account and to the email address you use at checkout. Keep your Telegram account secure; you are responsible for activity through it. Tell us at team@deelumo.com if you think someone else is using your access.

5. Subscription and automatic renewal

• The price, billing period and refund period are shown on the offer card and at checkout before you pay. Those terms apply to your subscription.
• Your subscription renews automatically at the end of each billing period, and we charge the payment method you gave at checkout, until you cancel.
• You can cancel at any time online in the Stripe customer portal: https://billing.stripe.com/p/login/28E14o3MJ1FkaKRd8Yb3q00, or by writing to team@deelumo.com. Cancellation takes effect at the end of the period you have already paid for; you keep access until then and are not charged again.
• If we change the price, we tell you before the change applies to your subscription, so you can cancel before the next renewal. If the offer card says your price stays the same while your subscription stays active, we keep that price for as long as you do not cancel.
• Payments are processed by Stripe. Taxes may apply where the law requires them.
• If a payment fails, we may pause your access until the payment goes through.

Refunds are covered by the Refund & Cancellation Policy.

6. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to harass, threaten or harm anyone;
• share other people’s personal data without the right to do so;
• try to get around the Service’s safety measures, limits or access controls;
• try to extract the Service’s prompts, methods or underlying data, or scrape the Service;
• reverse engineer, overload or disrupt the Service, or use it with automated tools;
• resell the Service or use it to build a competing product.

We may limit, suspend or end access for anyone who breaks these rules.

7. Your content

What you say and write to Dee stays yours. You give us permission to process it to provide and improve the Service, as described in the Privacy Policy.

8. Our content

The Service, its software, design, texts, exercises and methods belong to RAY APP Ltd or its licensors. You may use them only for your own personal use of the Service.

9. Other services

The Service works through Telegram and Stripe. Their own terms apply to your use of them, and we are not responsible for them.

10. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”. We do not promise any particular result, and we do not promise that the Service will always be available or free of errors.

11. Limitation of liability

To the extent the law allows, RAY APP Ltd is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our total liability for any claim about the Service is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud, and nothing takes away rights you have as a consumer under the law where you live.

12. Ending the agreement

You can stop using the Service and cancel your subscription at any time (section 5). We may end or suspend the Service, or your access, with notice where possible; if we end the Service for reasons other than your breach of these Terms, we refund the unused part of a period you have paid for. This is the one case of a partial refund; otherwise the Refund & Cancellation Policy applies.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. Before any formal dispute, please write to us at team@deelumo.com so we can try to solve it. If you are a consumer, you keep the protection of the mandatory laws of the place where you live, and you may bring a claim in the courts there.

14. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. If a change is material, we will tell you in Telegram or by email before it takes effect. If you do not agree with the change, you can cancel before it applies; continuing to use the Service after that means you accept it.

15. Contact

RAY APP Ltd, 63-66 5th Floor, Suite 23 Hatton Garden, London EC1N 8LE, United Kingdom. Company number 15352097. Email: team@deelumo.com.