Refund & Cancellation Policy

This policy applies to the DeeLumo subscription sold by RAY APP Ltd. In short: you can cancel online at any time, and you can get a full refund of your first payment within the refund period shown at checkout.

1. Refund of your first payment

If DeeLumo is not right for you, ask for a refund within the refund period shown on the offer card and at checkout (currently 7 days from your first payment). We refund the first payment in full. You do not need to give a reason.

When we refund your first payment, we also cancel the subscription, and your access ends.

2. How to ask for a refund

Email team@deelumo.comwith the subject “Refund request”. Include the email address you used at checkout. We confirm by email and send the refund to your original payment method through Stripe. Banks usually show it within 5 to 10 business days.

3. Cancelling

• Cancel any time online in the Stripe customer portal: https://billing.stripe.com/p/login/28E14o3MJ1FkaKRd8Yb3q00. Sign in with the email you used at checkout. You can also write to team@deelumo.com.
• Cancellation takes effect at the end of the period you have already paid for.
• You keep access until then, and you are not charged again.

Cancelling and getting a refund are different things. Cancelling stops future payments. A refund returns a payment you already made; for the first payment, ask for it within the refund period (section 1).

4. Renewals

• Your subscription renews automatically at the end of each billing period, at the price shown to you at checkout, unless we told you about a change in advance.
• To avoid the next charge, cancel before the renewal date. The portal shows your next billing date.
• The refund period covers your first payment. Renewal payments are generally not refunded, and we do not refund part of a period, except where we end the Service ourselves for reasons other than your breach (section 12 of the Terms), when we refund the unused part. If you were charged after you tried to cancel, or something went wrong with a renewal, write to us and we will look at it.

5. Your legal rights

This policy does not take away any refund or cancellation rights you have under the law where you live.

6. Contact

RAY APP Ltd, 63-66 5th Floor, Suite 23 Hatton Garden, London EC1N 8LE, United Kingdom. Company number 15352097. Email: team@deelumo.com.